Terms & Conditions
Last updated
Before you order
Review the price in AUD, term, connection allowance and renewal conditions shown with the order. Keep a copy of your confirmation and check the device requirements before purchase.
Accounts and devices
Keep your credentials private and use your account within the conditions shown with your plan. A third-party player may have its own terms and fees.
Permitted use
Use the website and any service lawfully. Access and use content only where you have the necessary permission.
Help, cancellation and refunds
Check the conditions in your order confirmation and read the Refund Policy. For questions, see Contact Us.
Australian Consumer Law
Nothing in these terms excludes or restricts a right or remedy that cannot lawfully be excluded or restricted, including under the Australian Consumer Law.
Activation and access
Keep your confirmation so you can check the start date, expiry and any steps needed to activate access. Review the instructions for your player in the installation guides. If activation fails, save the error message and see Contact Us for the details to have ready.
Third-party apps and playback
Check whether your app requires its own licence or activation fee and whether it is available for your model. Your device, local network and app settings can affect playback. The FAQ explains how to narrow down a setup or playback issue.