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Refund Policy

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This policy does not limit rights or remedies available under the Australian Consumer Law. Where consumer guarantees apply and are not met, the remedy depends on the nature of the problem and the circumstances.

Keep your order reference and describe what happened, when it occurred, the device and player you used, and any steps you have tried. Use Contact Us or the support contact in your order confirmation if supplied.

Check the terms shown for your plan or order. Any voluntary change-of-mind or cancellation terms are separate from rights available under applicable law.

See the ACCC consumer remedies guidance.

Write down the exact error and when it started. If it is practical, try the steps in the device guide. Tell us whether the problem affects one device or more than one. These details help diagnose the issue and do not affect any consumer rights you may have.

Where Australian Consumer Law applies, a major problem with a service can give you a choice of remedies. For a minor problem that can be fixed, the business generally has an opportunity to fix it within a reasonable time. The ACCC’s remedies guide explains the options in more detail.